Support Engineer - English & German Language

Remote · Germany · Support · WD-EMEA-DE

Description

We (Kinsta.com) are a modern cloud hosting startup focused on WordPress hosting. Our awesome, talented, and motivated team is scattered across the globe: Europe, Asia, Australia, Africa and North America.

Our client base is growing steadily and we’re looking for a competent support engineer with exceptional communication skills who can provide enterprise level technical support to our customers via our support system.

Our support team works with our customers using chat and email (we use Intercom.io exclusively for these purposes). As a Kinsta Support Engineer you will:

This role's shift need is Monday-Friday 8am-4pm UTC.

Requirements

The ideal Kinsta Support Engineer is technically-knowledgeable, upbeat, professional, curious, and self-motivated.

Excellent support is one of the cornerstones of our business. Our clients have come to expect industry-leading support and it's our pleasure to deliver that to them. As a result, we're pretty careful about adding new Support Engineers to our team.

We hire Support Engineers with a variety of different areas of expertise - some of us are WordPress developers, others are Linux server gurus, while others are technically-knowledgeable internet generalists who have mastered the art of customer service.

All of our Engineers must meet the following core requirements:

Our Support Engineers deal with a lot more than just WordPress! While you don't need to be a full-stack developer to fill this role, you will be providing hosting support to full-stack developers, so you do need to be familiar with the full-stack, from Linux web servers to browser dev tools.

Bonus points:

Benefits

This is a fully-remote role. Our Support Engineers can work from anywhere they have reliable internet access.

We always use the latest version of everything: PHP 7.3, NGINX, Ubuntu 18.04, Linux containers, Google Cloud and more, so you’ll be able to work with a bunch of exciting technologies and use them every day!

This position offers a great deal of flexibility, responsibility, competitive salary, and opportunity for growth for the right candidate.

If you want to learn more about Kinsta and what it's like to work for our team, head to our website, Kinsta.com, and look for the About Us link in the footer.

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